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One of my friend bought a Laptop from HP in the year 2013, after that he extend the warranty each and every year by buying a care pack from HP, now some days ago, there comes some problem in his Laptop, he registered a complaint then the engineer visited and told him that there are two parts that needs to be replaced, after some days he got a mail from Service Center that one part has come to End of Support Life and that's why they can't change that part and please accept the refund of care pack amount.

I didn't find the right solution from the Internet.

References: http://geek.digit.in/community/threads/hp-service-what-to-do-now.201059/

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